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高雄國際機場旅客服務中心獲「i-center旅遊服務體系督導考核暨服務評比」績優獎@電傳媒

【電傳媒-記者吳富正、黃素慧/2020.02.07.高雄報導】

 交通部觀光局2/7於臺北圓山大飯店舉行「2020年觀光節慶祝大會」,以感謝及表彰193位國內外各觀光產業團體及從業人員過去一年來的齊心努力,其中,高雄國際機場旅客服務中心榮獲「i-center旅遊服務體系督導考核暨服務評比」績優獎。交通部觀光局高雄國際機場旅客服務中心陳俊綺主任表示,臺灣觀光產業108年在開拓多元市場上有進展,包括日韓旅客逐年提升、東南亞旅客有大幅地成長,使來臺旅客首次突破1186 萬人次,且日本來臺旅客亦突破200萬人次,連續5年突破千萬人次,為臺灣觀光再創佳績。

 交通部觀光局周永暉局長表示,觀光節慶祝大會為臺灣觀光界的年度盛事,蔡總統2度參與此年度盛會,除感謝觀光各界努力耕耘,肯定所有得獎人對觀光產業的傑出貢獻外,也向在年節期間,不辭辛勞努力工作及全心協助防堵武漢肺炎疫情的全國觀光界朋友們,表達慰勞之意。總統更表示,發展觀光不僅是觀光局的事,連總統府都加入拚觀光,各中央部會及地方政府相關機關也應該動起來,將「觀光主流化」的思維落實到施政之中,讓臺灣的獨特文化、生活風格、科技實力,成為吸引國際旅客來臺的重要元素,讓觀光成為帶領國家整體經濟發展的火車頭,並在未來十年創造兆元級的產值規模,使臺灣成為「亞洲旅遊重要的目的地」。

 林佳龍部長表示,在過去一年,臺灣觀光透過「擴大國旅、對業者獎勵紓困等短期補助、增加國際行銷管道、擴大跨國跨域跨業合作」等方向積極布局,感謝有國內外觀光先進們一同打拼。為讓外界了解政府能帶給民眾的優質服務,觀光局已自108年2月起著手研擬「Tourism 2030臺灣觀光政策白皮書」,期間歷經16場次產官學研一系列的諮詢座談會議討論,並於12月的「Tourism 2030全國觀光政策發展會議」確立未來10年發展共識。部長亦提及,未來應重新定位觀光發展的角色,以觀光做為火車頭,來提升臺灣觀光國際競爭力。臺灣在邁向2030年將更著重深耕主力市場、開拓潛力市場、擴大跨域市場,推動全域旅遊,並以「觀光立國」的發展願景,確立「觀光主流化」的施政主軸,使人人心中有觀光,爭取更多元、質量均俱的國際客源。

 觀光產業是24小時全年無休的服務業,近日為因應嚴重特殊急性肺炎疫情,交通部觀光局於1/30召開觀光產業紓困措施座談會,蒐集觀光產業界包括旅行業、旅宿業與觀光遊樂區業者等各界的意見,並著手研擬觀光產業之紓困及觀光振興方案,所提建議如大陸人士來臺的簽證費用退還、陸客強制離境及大陸強制暫停出團的旅行社墊付款處理、協調航空公司退還旅行社之訂金已責成觀光局、民航局儘快協助,另就觀光產業專案紓困貸款,減輕稅賦負擔等議題,由交通部提出整體觀光產業紓困及振興方案,行政院核定後盡速實施。特別感謝國內外在第一線服務的觀光產業、觀光旅館及旅館業、民宿經營者、旅行業、領隊、導遊、觀光遊樂業、熱心觀光產業等優良觀光產業從業人員及產業代表,因為他們的默默付出與辛勞,才得以打造出臺灣最美麗的風景。

 本次大會之「臺灣觀光特別貢獻獎」,特別頒發給現任英國國會副議長並獲英國政府任命為對臺貿易特使(Trade Envoy to Taiwan)之福克納勳爵(Lord Faulkner of Worcester),其致力於推動台英各領域之交流合作,來臺超過20次,視觀光推廣為一項重要使命和任務。他對於台灣人的友善、文化深度和美食印象深刻,對台英鐵道旅遊與文化遺產保存等相關議題甚具關心且熱情參與,多次率團來台體驗阿里山森林鐵路及臺灣鐵道旅遊,並促成阿里山森林鐵路與英國Welshpool & Llanfair Light Railway(WLLR)鐵道締結為姊妹鐵道。惟本次會議福克納勛爵因個人因素無法到訪臺灣並接受褒獎,由我國駐英國林永樂大使代表向福克納勳爵頒發「臺灣觀光特殊貢獻獎」,以表彰他對促進臺英的觀光、文化交流和遺產保護之重大貢獻。

 2020年觀光節慶祝大會適逢交通部觀光局建置60週年,藉由臺灣觀光發展回顧與展望,表揚過去一年對臺灣觀光發展有傑出表現與貢獻之個人及機關團體,本次大會共頒發「臺灣觀光特別貢獻獎」、「臺灣觀光貢獻獎」、「優良觀光產業團體獎」、「優良觀光產業獎」、「優良觀光產業從業人員獎」、「熱心觀光事業團體及個人獎」、「臺灣觀光之友獎」、「觀光遊樂業督導考核競賽獎」、「政府機關優良觀光員工獎」、「旅館業及民宿管理輔導績效考核績優縣市」、「i-center旅遊服務體系督導考核暨服務評比」等11項獎項,國內外共計193個團體與個人獎。今年也特別將「i-center旅遊服務體系督導考核暨服務評比」績優單位,於觀光節慶祝大會頒發,期凝結國內外觀光業者,為臺灣觀光新發展而共同努力。

 繼2019年「小鎮漫遊年」主題獲得不錯的成果後,交通部觀光局也持續推動主題年活動,大會啟動儀式以今年「脊梁山脈旅遊年」為主題,用插旗方式啟動點亮層層山巒,象徵一步步踏上脊梁山脈峰頂,挑戰成功。此外,鑒於本次會議屬國際型會議,交通部觀光局為加強防疫措施,於貴賓進場時進行消毒液/乾洗手及額溫槍等各項防疫工作,亦將以往會後開放自助餐會型式改以餐盒方式替代,餐盒菜色更因應國內外貴賓飲食習慣及需求,分別準備穆斯林(魚)、蔬食、排骨、雞腿及牛肉等不同口味餐盒,以臻完備,希望與會者體驗臺灣觀光及防疫的用心。

交通部觀光局https://www.taiwan.net.tw/

吳 富正

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