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亞洲航空界第一張熱門證照 CSE客艙服務管理師 認證班 學員爆滿開班

Posted On By 普杜

2020年2月23日 記者 普杜 台北報導

亞洲航空界第一張空服服務管理類證照「CSE客艙服務管理師 證照課程」,23日在台北爆滿開班。每梯次課程限定40名學員,但年初開放招生即湧入數百位學員報名,上課班期依學員報名順序已排至12月,但為讓向隅學員也能參加學習與考取證照,目前也緊急加開特別班期並與相關大學設立「CSE客艙服務管理師 認證檢定中心」。

劉平空姐學園創辦人 劉平老師說:「今年年初的新冠肺炎疫情,亞洲地區各航空公司在空服員招募雖有趨緩,但對想要朝向航空空服領域發展的人員卻不減反增,雖然進入航空業服務不是想像中容易,錄取率也在5%不到,但現在做好個人能力充實,準備6月就業及轉業,卻是最好時機」

「CSE客艙服務管理師 證照」,是台灣服務禮儀品質管理協會劉平空姐學園共同推動,也是目前亞洲航空業第一張空服服務管理類證照,課程內容包含「自我形象管理」、「職業感儀態」、「空服員服務應對情境」、「客艙服務應對與處理」、「招募模擬面試」及非常重要的「職場倫理」…及相關重要課程,台灣服務禮儀品質管理協會 會長 徐丞敬表示:「職場倫理」課程,在大學航空管理系及其他航空培訓老師多未教導,但在「CSE客艙服務管理師 證照課程」卻是非常重要的必修課程。整個課程由具有25年資深航空界經驗教練老師們,透過系統性教學,讓學員能「從知道要做,到清楚為何要這樣做」明確實際的學習,讓學員領會貫通。

每年航空業空服員招募重點時間在3月至7月,今年因為新冠肺炎疫情問題,多家航空公司會延後招考,但長榮航空、立榮航空及新加坡航空空服員招募,仍是依公告日期持續招募。長榮航空在空服員面試,分別在2/8日2/22日,新航利用線上視訊進行第一關「AI 人工智能面試-Digital Interview」來篩選空服及相關人才的模式會更是常態了。

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